Payment, Shipping and Returns

PAYMENT

Pay online with Credit/Debit Cards. Secure payments processed by Paypal

Pay by Phone with Credit/Debit card. Place order as normal and follow instructions at the end of checkout.

(Phone payments Mon-Fri 9am-3.30pm)

SHIPPING

All our shipping costs are based on Delivery to the United Kingdom (with exceptions below) and is £7.95 per order.

(Based on Delivery to the UK with exceptions shown below)

£29.95 for Jersey, Guernsey, Isle of man

£22.95 for Northern Ireland, BT, HS, TR21-25, ZE postcodes

£18.95 for Scotland (certain areas only see below)

Scotland postcode surcharge: AB31 To AB38, AB40 To AB56, G83, HS, IV, KA27-28, KW, PA20 To PA78, PH4 To PH50

For overseas orders please contact us first before ordering

Please note – due to weight of the industrial winches, please contact us before ordering for exact cost of shipping. 

Whilst we keep our stock prices as low as possible delivery rates are dictated by carriers who set the charges. We try to get the best possible rates and will continue to update our rates on a regular basis. Orders are usually despatched within 2 – 3 days

RETURNS

We have a “no quibble” returns policy.
Provided that the goods you ordered are returned to us in good condition (or in the case of damaged or faulty goods, in the condition in which you received them) within 14 days from the date of receipt, any payment made for the goods in question will be refunded in full.

Our returns policy complies with the consumer protection (distance selling) regulations brought forward by the European Union and laid out by the Department of Trade and Industry.

A return surcharge of up to 50% may be deducted from any items returned to us that we are unable to resell as new eg incomplete or damaged goods.

For further information go to http://www.dti.gov.uk/

WinchesUK Ltd,  Registered to 24 Orchard, Cullompton, Devon, EX15 1EJ

Main Office Address Halsgrove House, Lower Moor Way, Tiverton Business Park, Tiverton, EX16 6SS.